Sign up

How do I sign up?
You can sign up at our website www.eweka.nl for our usenet services.

Why do I need to sign up?
After you have signed up, you will receive an email containing your account information. You will need to use this when making your payments.

Why do I have to fill in my bank account number?
This is used for verification, so we can process your payment even if you forget to provide your details in the payment description.

I lost my email with the loging information, how can I retrieve those?
You can request those again by using the control panel on our website or by contacting our helpdesk.

Payments

What methods can I use to pay?

iDEAL
For payments using this method, click the payment link at the control panel: http://www.eweka.nl/myeweka/ iDEAL is only available if you hold a bank account with the following Dutch banks: AMRO Bank, ING, Rabobank, SNS Bank and Fortis.

Click&Buy
For Payment by Visa, MasterCard, American Express, Diners Club or JCB credit card you can use ClickandBuy. When you pay via ClickandBuy you will also receive an invoice via e-mail for your records.

SMS
For 24 hours access send: EWKUN, followed by a space, and then your user account name (example: EWKUN XXXXX) to 2211. You will receive a confirmation by SMS, as well as an E-mail with your login information. Please note that this payment type is only possible from The Netherlands with a Dutch mobile provider.

Bank
Transfer EUR 7.50 (or multiples of this amount) to bank account 4536237 att. Eweka Internet Services. Make sure to quote EWKUN followed by your user account name (example EWKUNXXXXX). Processing your order will take 3 to 5 working days.

For wire transfers from a bank account outside The Netherlands, transfer EUR 7.50 (or multiples of this amount) to bank account 4536237 att. Eweka Internet Services. Please make sure you use the following codes when transferring money to Eweka: IBAN: NL 64 INGB 000 4536 237 BIC: INGBNL2A

Make sure to quote EWKUN followed by your user account name (example EWKUNXXXXX).

How do subsequent payments occur?
14, 7 and 1 day(s) before your account ends, we send you an E-mail with the required information. To remind you in advance to send the next payment.

I’ve done my payment, when do I get access?
All payments are processed automatically every working day. When the money is transferred to our bank account, you receive an email containing your username and password. All payment done via the internet or from another bank will take around 3 to 5 working days.

I have paid and not received my credits, what do I do?
Please contact the support desk about this issue.

Control Panel

Where can I change my email address or password?
In our control panel, http://www.eweka.nl/myeweka/, you can change your email address and also request a new password.

How many days can I make use of the service?>br /> The control panel displays ‘credits’ that is the number of day’s service you have remaining. 1 Credit is 1 day service.

What is the term of notice?
There is none. If you stop paying the account will be expired once any remaining credits are used up.

Support Desk

When can I contact the helpdesk?
You can contact the helpdesk: Monday to Friday between 09.30 – 13.00 and 13.30 – 17.00.

How can I reach the helpdesk?
* Phone: +31 72 8500800

* Email: usenet@eweka.nl

* Online Chat support via the button located on our website.

Technical Questions

Usenet outside the Benelux.
Eweka offers services in the Benelux, but it is possible to make use of our services outside of this area.

How does usenet works?
We advise you to visit http://www.binaries4all.com. On this website you can find information about how usenet works, download software and tutorials.

Does Eweka Internet Services have a download limit?
No, all the Usenet services are completely unlimited.

Is it possible to use 1 account from different IP addresses?
Yes, it is possible, as long as your account doesn’t exceed the maximum of 8 simultaneous connections.

What does retention mean?
Retention is the amount of days that messages will be held on a newsserver.

How many days of retention does Eweka handle?
Eweka currently holds a retention of 600 days and growing. Headers are only available for the last 10 days. By using a NZB file from Newsleecher, Supersearch or GrabIt Search, you can download articles which are older than 10 days.

What software can I use?
We test our service everyday using Newsleecher, we would recommend you also use this or Grabit. We are unable to offer support for other programs.

What is and how does SSL works?
SSL (Secure Sockets Layer) is an encryption protocol. You can use SSL only if your Usenet client supports SSL. Examples that do are Newsleecher, Grabit, Newsbin Pro, Sabnzbd and Hellanzb. You can use SSL with your standard username by accessing the server 'sslreader.eweka.nl', port 563.

One of the advantages with SSL is that it can speed up the download speed, only if your ISP limits Usenet traffic. It also provides a level of privacy. Everything you download is encrypted, so nobody can see what is happening between your internet connection and Eweka.

There are disadvantages, one is that using SSL costs processor power. If you have an older computer, the download speed can be lower when using SSL because your computer can’t process the decryption of data quickly enough. The faster your connection is, the faster the download speed will be and the faster your computer has to decrypt.