Frequently Asked Questions

  1. All about Usenet
  2. Registration
  3. Payment
  4. Account Types
  5. My Eweka
  6. Helpdesk
  7. Frequently occurring error messages/codes
  8. Technical questions

1. All about Usenet

What is Usenet?
Usenet is sometimes also referred to as 'Newsgroups'. In the early days of the Internet, newsgroups were only used for posting text messages, similar to today's forums.

For more on the history of Usenet and for technical information, please click on http://en.wikipedia.org/wiki/Usenet.

Data limit
Eweka's Usenet service does not have any data limits.

NOTE: However, some Internet providers do use a data limit. Please check your provider's terms and conditions.

Headers
A header is the visible title of an article in a newsgroup. It usually is comprised of a title, the sequence number (file 2 of 20, etc.) and the file id.

When you retrieve all headers of a group, you will see that the headers of the last 10 days are displayed.

Software
There are many free, shareware and pay for clients available. See Google for many of the most popular choices.

Usenet outside of the Benelux countries
It is also possible to use our services outside of the Benelux (Belgium, the Netherlands and Luxemburg).

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2. Registration

Where can I register?
You can only register here.

Which registration details must I submit?
A valid e-mail address is the most important item you will need to provide. All correspondence will be sent to the e-mail address that you use to register your account.

Of course you may complete all fields. For payment and account verification, it is useful to provide your last id, telephone number and bank account number.

Is there a cancellation period?
No, there is no cancellation period. If you stop making payments, the account will expire and there is no obligation to pay again. You can always restart payments using the payment reference of your current payment, even if you have not used your account for a number of months.

Do all Internet providers have access?
Yes, you can use Eweka via any Internet provider.

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3. Payment

How can I pay?
You can pay via iDEAL, with your credit card, bank account and via SMS. An additional fee is involved when paying via SMS. The other methods of payment are free.

NOTE: A payment of € 7.50 is for a period of 30 days, not for an entire month.

iDEAL
Use iDEAL for direct and error-free payment and processing. Retrieve your iDEAL link via My Eweka, or use the link that is included in many e-mails.

iDEAL is available to account holders of the following banks:

- ABN AMRO
- ASN Bank
- Bunq
- ING
- Knab
- Rabobank
- RegioBank
- SNS Bank
- Triodos bank
- Van Lanschot Bankiers

Credit card
Use PlaySpan to make payments with your Visa card, MasterCard, American Express, Diners Club or JCB credit card. Payments are processed immediately.

In order to perform a PlaySpan payment, you will need to request a payment link from My Eweka.

Bank
Transfer € 7.50 (or a multiple of that amount) to account number NL17INGB0009594469, payable to Eweka Internet Services. Please use the payment reference (EWKUNXXXXXX) as the description. The processing time required for your payment can vary from one to five working days.

It can take up to five working days to process cash payments at the post office. Always send proof of payment along with your customer number to fax number +31 (0)725645132, or by e-mail to usenet@eweka.nl. If we do not receive proof of payment from you, we cannot process your payment.

NOTE: Bank wire transfers completed on Fridays are processed the following Monday. Bank wire transfers completed during the weekend and on Mondays are processed the following Tuesday. If the next Monday and/or Tuesday are a bank holiday, the payment will be processed the next business day.

SMS
If you make a payment via SMS message, you will receive access to our Usenet service for a 24 hours period. An SMS message costs € 1.10 plus the costs of your provider. You also have the option to obtain access for several days by sending multiple SMS messages.

SMS: EWKUN XXXXX (space between the letters and numbers) to 3669. You will receive an SMS reply and a few minutes later, you will receive an e-mail with your login details.

NOTE: This method of payment is available only if you reside in The Netherlands and have a Dutch provider.

Payments from abroad
Bank
To make a payment from outside of The Netherlands, please transfer € 7.50 (or a multiple of this amount) to the account number listed below, and provide your user id (EWKUNXXXXXX) as the description. The processing time of your payment can vary from one to seven business days.

ING Bank: NL17INGB0009594469
BIC: INGBNL2A
Made payable to: Eweka Internet Services
City: Alkmaar

Credit card
Use PlaySpan to make payments with your Visa card, MasterCard, American Express, Diners Club or JCB credit card. Payments are processed immediately.

In order to perform a PlaySpan payment, you will need to request a payment link from My Eweka.

Other
Direct debit
It is not possible to authorize Eweka to have funds withdrawn automatically from your bank account.

However, you can set-up a periodic transfer in your online banking application. You can also transfer funds several months in advance.

When do I receive access?
You have made the payment and want to receive access. When you receive access depends on the method of payment:

- iDEAL, within 1 hour of transfer
- SMS, within 1 hour of sending
- Bank transfer: As soon as your payment has been credited to our account, your payment is processed automatically between 09:00 and 10:00 am (CET) the following day. Subsequently, you will receive an e-mail with your login details.

NOTE: Bank wire transfers completed on Fridays are processed the following Monday. Bank wire transfers completed during the weekend and on Mondays are processed the following Tuesday. If the next Monday and/or Tuesday are a bank holiday, the payment will be processed the next business day.

Continuation payments
Respectively 7 days, 3 days and 1 day before your account expires, you will receive a non-binding reminder e-mail with instructions on how to perform a continuation payment.

NOTE: Bank wire transfers completed on Fridays are processed the following Monday. Bank wire transfers completed during the weekend and on Mondays are processed the following Tuesday. If the next Monday and/or Tuesday are a bank holiday, the payment will be processed the next business day.

Payment has been completed, but no access Please contact the helpdesk using the technical support form. Ensure that you have the payment details ready or clearly state them in your e-mail

NOTE: Bank wire transfers completed on Fridays are processed the following Monday. Bank wire transfers completed during the weekend and on Mondays are processed the following Tuesday. If the next Monday and/or Tuesday are a bank holiday, the payment will be processed the next business day.

Invoices
You can review invoices for all your payments by logging in to My Eweka. The invoices are generated as PDF, and are available for download or printing.

4. Account Types

What kind of account types does Eweka offer?
Eweka currently offers two different account types one allows up to 50 Mbps access and the other offers high speed access up to 300 Mbps.

How do I choose which account is the best type for me?
High speed access is excellent for those who wish to spend less time waiting and more time enjoying Usenet content. To verify that you can take full access of the higher speeds that the High Speed access brings you please check your connection speed.

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5. My Eweka

My details
You can view your account and payment details by logging into My Eweka with your customer number and your password. (NOTE: the password is case-sensitive). Here you also see how much credit you still have and until when your account is valid.

Furthermore, you can view the instructions for the correct server settings of your news client.

Modify details
You can modify your e-mail address and password yourself in My Eweka. You do not have to report address changes.

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6. Helpdesk

Contact
The Eweka helpdesk can be reached from Monday through Friday from 09:30 until 13:00 hours and from 13:30 until 17:00 hours (CET).

The helpdesk is closed on Dutch bank holidays. Additional days on which our offices are closed are closed are published on the status reports of our website.

You can reach the Eweka helpdesk in two ways:
- Via e-mail using the technical support form (the processing time required for your e-mail can take up to 3 days)

By having your details ready, we can process your inquiry faster.

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7. Frequently occurring error messages/codes

Error 400 (Your per user connection limit reached)
You receive this message when you try to establish more than the allowed number of connections at the same time.

Do several people use your account details?

You can establish up to 8 connections with Eweka. Please check whether you have more than the permitted number of connections set-up in your news client, or if your account details are perhaps being used on a different computer.

Does your anti-virus software and/or a firewall impede the connection? If necessary, temporarily deactivate your anti-virus software and firewall.

Newsleecher: Newsleecher attempts to quickly recover hanging connections, which Eweka interprets as a new connection. You can modify this in Newsleecher: Options > Connections > Set 'Reset hanging connections' to 120 seconds (the default setting is set to 60 seconds).

Error 502 (Access denied to your node)
You can probably not establish a connection, because the connection details have been entered incorrectly in your software.

The most common error is an incorrectly entered password. The best way to enter the password is by keying it manually, because hidden characters and spaces are often copied along with the password when using copy and paste. Do not use spaces and be careful with uppercase letters. The password is case-sensitive.

When your account has been inactive, you will receive a new server address upon making a payment. Have you already modified the server settings in your news client? You can check your account details in My Eweka.

Do you have sufficient credit on your account? You can check this in My Eweka.

Sometimes it helps to briefly close the news client after updating the configuration and restart the application.

You may need to delete and reinstall the news client.

Error 11004 (Unable to connect to news.eweka.nl 119)
You can probably not establish a connection, because the connection details have been entered incorrectly in your software.

The most common error is an incorrectly entered password. The best way to enter the password is by keying it manually, because hidden characters and spaces are often copied along with the password when using copy and paste. Do not use spaces and be careful with uppercase letters. The password is case-sensitive.

When your account has been inactive, you will receive a new server address upon making a payment. Have you already modified the server settings in your news client? You can check your account details in My Eweka.

Do you have sufficient credit on your account? You can check this in My Eweka.

Sometimes it helps to briefly close the news client after updating the configuration and restart the application.

Perhaps the DNS server of your Internet provider is temporarily not working correctly. Check whether the DNS server settings on your computer are correct and match the details of your Internet provider. In order to correct the DNS problem, you can enter the IP-address of the server in the server address line. See the Service Status for the correct IP-address.

NOTE: The IP-address of a server can change over the course of time. This can potentially cause you to experience problems.

You may need to delete and reinstall the news client.

Error 11001 (Unable to connect to Eweka 119/563/443)
This means that the news client cannot reach the server.

First check whether the server address in the server settings is correct. You may need to delete the server and create a new one.

If this does not help, the problem is probably not due to the settings of the news client. Perhaps there is software blocking the connection, such as anti-virus software or a firewall. Temporarily deactivate this software and try to establish a connection once more. Also check for a possible firewall in your router or modem.

Sometimes the news client needs to be re-registered in the firewall after an upgrade of the security software, the firewall assumes a virus has entered modifications and will block all traffic.

Check here to see if there are problems with the server.

Attempt to establish a connection with a different news client to rule out that the problem is due to the utilised news client you are using.

Perhaps the DNS server of your Internet provider is temporarily not working correctly. Check whether the DNS server settings on your computer are correct and match the details of your Internet provider. In order to correct the DNS problem, you can enter the IP-address of the server in the server address line. See the Service Status for the correct IP-address.

NOTE: The IP-address of a server can change over the course of time. This can potentially cause you to experience problems.

Error 10060/10061 (Unable to connect/Connection timed out)
This means that the news client cannot reach the server.

Check here to see if there are problems with the server.

First check whether the server address in the server settings is correct. You may need to delete the server and create a new one.

AIf this does not help, the problem is probably not due to the settings of the news client. Perhaps there is software that is blocking the connection, such as anti-virus software or a firewall. Temporarily deactivate this software and try to establish a connection once more. Also check for a possible firewall in your router or modem.

Sometimes the news client needs to be re-registered in the firewall following after an upgrade of the security software, otherwise the firewall assumes that a virus has entered modifications and will block all traffic.

Attempt to establish a connection with a different news client to rule out that the problem is due to the news client you are using.

Perhaps the DNS server of your Internet provider is temporarily not working correctly. Check whether the DNS server settings on your computer are correct and match the details of your Internet provider. In order to correct the DNS problem, you can enter the IP-address of the server in the server address line. See the Service Status for the correct IP-address.

NOTE: The IP-address of a server can change over the course of time. This can potentially cause you to experience problems.

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8. Technical questions

No connection?
Follow the steps below:

  1. Check the Service Status on the Eweka website whether work is being carried out.
  2. Check the status of your news server on the Service Status.
  3. It is possible that the login details have been changed since your last payment. Maybe your server address has changed. Enter your password manually.(NOTE: The password is case-sensitive). Check your account details here.
  4. If there are no problems with the Eweka server, then unfortunately we cannot help you. In this case, please contact your Internet provider.

All about SSL
SSL is an abbreviation for 'Secure Sockets Layer' and is an encoding (encryption) protocol. All customers can use SSL permitted that the news client used supports SSL.

All users can log on to the server 'sslreader.eweka.nl' via port 563 using their current login details. However, you will first need to select the SSL function in your news client.

Advantages: SSL ensures an added layer of security.

Disadvantages: SSL requires processor power. If you have a computer that is less powerful, it is possible that your speed will actually be lower when using SSL, because the computer cannot keep up with the decryption of the messages. The faster the Internet connection, the faster the speed and the faster the decryption must occur.

Speed
Eweka offers a speed of 50 Mbit/s per Usenet account. Of course, the maximum speed also depends on the subscription you have with your Internet provider. A lower speed can be caused by a number of reasons. We advise that you check the following items:

NOTE: The speed is also influenced by the quality of your (network) equipment.

Have you turned off the modem (and/or router) or disconnected it from its power supply and turned it back on after a short while?

Does your anti-virus software and/or firewall prevent you from reaching maximum speed? Deactivate the anti-virus software and/or firewall temporarily and check the difference in speed.

Do you use 8 connections? You can use a maximum of 8 connections (threads, bots, lines) with Eweka.

Does your news client automatically repair or decompress in the background? You may want to deactivate this functionality.

Are other processes running on your computer that require a large amount of processing power, use the hard drive a great deal and/or utilise the Internet connection? This can have a negative influence on your speed.

Are other people in your household using the Internet connection?

Are your account details used (without your permission) by others? Possibly change your password here.

Is there a technical fault or is your Internet provider carrying out maintenance work?

Please take into consideration that a wireless connection can have a negative impact on the speed. Often the maximum speed is not achieved because it depends on the reception quality. In order to ensure the optimal speed, it is better to use a hard-wired connection between your computer and the modem/router.

Check the speed of your Internet connection at www.speedtest.net

Posting
In order to post in a discussion group, you must enter the following details:

Server address: post.eweka.nl
Port: 119
Your user id and password.

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